As the season begins, it’s a good time to think about how your staff interacts with visitors. Happy customers are the key to a successful business. The Agritourism Team at Rutgers NJAES has put together information to help you and your staff learn how to exceed the expectations of your visitors.
If agritourism is already part of your operation, take this self assessment survey to see how your customer service skills rate. If you are just beginning in agritourism, Hospitality – Your Keys to Success is an in depth look at what to consider to succeed in agritourism.
Finally, take a look at your agritourism operation through the eyes of your visitor. Understanding the Customer Experience suggests strategies to create memorable experiences for your visitors.